BOS-UK takes your privacy extremely seriously. We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you give us.
BOS-UK (the data controller) is committed to protecting your personal data, whether you are a supporter, volunteer, or shopper. Please read this policy carefully to understand how we collect, use and store your personal data.
BOS-UK is incorporated in England and Wales as a ‘not for profit’ company, limited by guarantee (Company No. 7800920). We are a registered charity in England and Wales (Charity No. 1144267). The processing of your personal data is carried out by BOS-UK, which is registered with the Office of the Information Commissioner.
Borneo Orangutan Survival UK
483 Green Lanes
TELEPHONE: 08456 521 528
We may collect information about you whenever you interact with us in the following ways:
In addition, we collect aggregated or anonymous information about the services you use and how you use them, such as when you watch our videos on YouTube, visit our website or view and interact with our ads and content.
We may also receive information about you from third parties: for example, when you've given them permission to share your information or when we gather information from publicly available sources as explained below.
To provide our supporters with the best service, where possible, we may use publicly available sources to keep your records up to date (e.g. using the Post Office’s National Change of Address database and postcode validation) and check against deceased records.
When you interact with us, we may collect:
BOS-UK will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities. BOS-UK will only process your personal information if we have:
BOS-UK may use your information in a number of ways and for a number of purposes including:
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.
Unless you tell us not to, we consider that you are content for us to process (keep and use) your personal information for a period of 10 years from your last active interaction with BOS-UK (for example making a gift or sending in an enquiry). This is not the length of time that we will continue to contact you – that could be a shorter period of time.
We may keep information relating to gifts in wills indefinitely so that we can administer these gifts and communicate appropriately with the families of those leaving BOS-UK a legacy. This also helps us learn more about the reasons people leave us a gift in their will.
We may contact you for marketing purposes by email, phone if you have agreed to be contacted in this manner.
In most circumstances we will seek consent to process your data at the point we collect it; however, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made), provided we respect your legal rights.
If we identify that there is a legitimate interest, as defined by the General Data Protection Regulation, we may use your personal information to contact you in order to fulfill this legitimate interest. This will always be balanced against your individual interests, rights and freedoms. We may contact you by post to provide information about BOS-UK and ways in which you can help us except where you tell us that you do not want us to, which you can do at any time by contacting us.
We may also send you service communications via email or post, for example where you place an order for goods or services on our website. You can update or change any of your marketing preferences at any time (including telling us that you don't want us to contact you for marketing purposes) by:
You may request a copy of the personal information that BOS-UK holds relating to you by contacting us by email at firstname.lastname@example.org, or by telephone 08456521528), or by writing to us at: Suite16, Angel House, 225 Marsh Wall, Canary Wharf, London E14 9FW
We use service providers (software platform providers) to help us provide you with our services.
We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.
We may give relevant persons within these service providers access to your personal information, but only to allow them to perform specific services for us.
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user's own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partner (PayPal) as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and do not store the card details on any of our own systems.
With regards to UK Direct Debit payments, we hold your bank account details on our secured systems for as long as you direct debit is active. To facilitate the processing of UK Direct Debits with the banking BACS system, we use a third-party bureau service provider – as described above, we ensure that all service providers also comply with the European data protection regulations.
When you register with us, you are stating that you are 18 years of age or over, or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true.
We cannot be held responsible for the privacy of data collected by websites not owned or BOS-UK, including those linked through our website.
Emails are not always secure, and they may be intercepted or changed after they have been sent. BOS-UK cannot accept liability if this happens. The contents of emails reflect the author's views and are not necessarily the views of BOS-UK.
The information in emails is confidential; if you have received an email in error, please notify us immediately and delete it without copying, using or sharing its contents with anyone.
We welcome feedback as it helps us to develop as a charity and gives us the valuable opportunity to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it.
If you would like to make a complaint or discuss any questions or problems, please contact us at:
email email@example.com or write to:
225 Marsh Wall
Tel: 08456 521 528
If you apply to work at BOS-UK, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside BOS-UK- for example, if we need a reference or plan to use an external supplier to run background checks - we will make sure we tell you beforehand, unless we are required to disclose this information by law.
If you are unsuccessful in your job application, we will hold your personal information for 6 months after we've finished recruiting for the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment. We may store banking information on our systems for the purpose of making salary payments.
Once you stop working for us, we will keep this file according to legal requirements and our record retention guidelines.
You can contact us to find out more about this.
If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.
We work to save the orangutan by rescuing and rehabilitating them, with an ultimate goal of releasing them back to the forest where they will be safe from human development, poaching and farming.
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