Borneo Orangutan Survival UK

Our new website will be here soon

We welcome your generous donations and continued support in the meantime. And if we aren't already connected on facebook, we would love to see you there:

Registration Number: 1144267
225 Marsh Wall, London E14 9FW

Terms & Conditions


By donating to BOS-UK, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.


BOS-UK is incorporated in England and Wales as a ‘not for profit’ company, limited by guarantee (Company No. 7800920).  We are a registered charity in England and Wales (Charity No. 1144267). The processing of your personal data is carried out by BOS-UK, which is registered with the Office of the Information Commissioner.


BOS-UK regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all BOS-UK Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us via email: or call us on 08456 521 528


In order to use BOS-UK, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email. Any information collected by BOS-UK is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.


Any details collected from BOS-UK customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at or call us on: 08456 521 528


If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


BOS-UK uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.

  1. Payments are fully automated with an immediate response.
  2. Your complete credit card number cannot be viewed by BOS-UK or any outside party
  3. All transaction data is encrypted for storage within PayPal bank grade data centre, further protecting your credit card data.
  4. PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by BOS-UK.


All transactions are processed in Pounds sterling.

If you make a donation, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes only. If we have trouble processing a donation, we will use this information to contact you.


After donating online, you will receive an email confirmation containing your donation details, normally within a few minutes of donating.


In exceptional circumstances, BOS-UK may refund a donation at the discretion of the charity. To enquire about a refund, please contact us at or call us on 08456 521 528


BOS-UK uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


BOS-UK may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. BOS-UK does not share any information with third parties for any unknown or unrelated uses.


BOS-UK reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


BOS-UK website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of BOS-UK:


If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


Suite 16
Angel House
225 Marsh Wall
Canary Wharf
E14 9FW
TELEPHONE: 08456 521 528

UK and EU Privacy Policy

BOS-UK takes your privacy extremely seriously. We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you give us.

Who we are

BOS-UK (the data controller) is committed to protecting your personal data, whether you are a supporter, volunteer, or shopper. Please read this policy carefully to understand how we collect, use and store your personal data.

BOS-UK is incorporated in England and Wales as a ‘not for profit’ company, limited by guarantee (Company No. 7800920).  We are a registered charity in England and Wales (Charity No. 1144267). The processing of your personal data is carried out by BOS-UK, which is registered with the Office of the Information Commissioner.

If you have any questions regarding our privacy policy, our Data Protection Officer can be contacted by:
Suite 16
Angel House
225 Marsh Wall
Canary Wharf
E14 9FW
EMAIL: TELEPHONE: 08456 521 528

Notification of change of privacy & cookie policy

We reserve the right to amend this privacy statement at any time without notice to you. You are strongly advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.

When and how do we collect information?

We may collect information about you whenever you interact with us in the following ways:

In addition, we collect aggregated or anonymous information about the services you use and how you use them, such as when you watch our videos on YouTube, visit our website or view and interact with our ads and content.

We may also receive information about you from third parties: for example, when you've given them permission to share your information or when we gather information from publicly available sources as explained below.

Information we receive from other sources

Your information may be shared with us by third parties, for example fundraising sites like; Just Giving, Virgin Money Giving and Skyline Events. They will do so pursuant to their own policies on data protection and privacy. It’s a good idea to check their privacy policy when you provide your information to them to fully understand how they will process your data and may share it with others.

To provide our supporters with the best service, where possible, we may use publicly available sources to keep your records up to date (e.g. using the Post Office’s National Change of Address database and postcode validation) and check against deceased records.

What information do we collect?

When you interact with us, we may collect:

We do not use cookies to collect this type of information. All online financial transactions are encrypted using SSL (Secure Sockets Layer).

How do we use your information?

BOS-UK will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities. BOS-UK will only process your personal information if we have:

BOS-UK may use your information in a number of ways and for a number of purposes including:

How long we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.

Unless you tell us not to, we consider that you are content for us to process (keep and use) your personal information for a period of 10 years from your last active interaction with BOS-UK (for example making a gift or sending in an enquiry). This is not the length of time that we will continue to contact you – that could be a shorter period of time.

We may keep information relating to gifts in wills indefinitely so that we can administer these gifts and communicate appropriately with the families of those leaving BOS-UK a legacy. This also helps us learn more about the reasons people leave us a gift in their will.


We may contact you for marketing purposes by email, phone if you have agreed to be contacted in this manner.

In most circumstances we will seek consent to process your data at the point we collect it; however, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made), provided we respect your legal rights.

If we identify that there is a legitimate interest, as defined by the General Data Protection Regulation, we may use your personal information to contact you in order to fulfill this legitimate interest.  This will always be balanced against your individual interests, rights and freedoms.  We may contact you by post to provide information about BOS-UK and ways in which you can help us except where you tell us that you do not want us to, which you can do at any time by contacting us.

We may also send you service communications via email or post, for example where you place an order for goods or services on our website. You can update or change any of your marketing preferences at any time (including telling us that you don't want us to contact you for marketing purposes) by:

Can you gain access to your personal information?

You may request a copy of the personal information that BOS-UK holds relating to you by contacting us by email at, or by telephone 08456521528), or by writing to us at: Suite16, Angel House, 225 Marsh Wall, Canary Wharf, London E14 9FW

Service providers

We use service providers (software platform providers) to help us provide you with our services.

We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.

We may give relevant persons within these service providers access to your personal information, but only to allow them to perform specific services for us.

We use MailChimp as our marketing automation platform. By opting in to email communications you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user's own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

Your credit or debit card information

If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partner (PayPal) as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and do not store the card details on any of our own systems.

With regards to UK Direct Debit payments, we hold your bank account details on our secured systems for as long as you direct debit is active. To facilitate the processing of UK Direct Debits with the banking BACS system, we use a third-party bureau service provider – as described above, we ensure that all service providers also comply with the European data protection regulations.

Children's data

When you register with us, you are stating that you are 18 years of age or over, or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true.


We cannot be held responsible for the privacy of data collected by websites not owned or BOS-UK, including those linked through our website.

Emails - terms of use

Emails are not always secure, and they may be intercepted or changed after they have been sent. BOS-UK cannot accept liability if this happens. The contents of emails reflect the author's views and are not necessarily the views of BOS-UK.

The information in emails is confidential; if you have received an email in error, please notify us immediately and delete it without copying, using or sharing its contents with anyone.

Making a complaint

We welcome feedback as it helps us to develop as a charity and gives us the valuable opportunity to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it.

If you would like to make a complaint or discuss any questions or problems, please contact us at:
email or write to:
Suite 16
Angel House
225 Marsh Wall
Canary Wharf
E14 9FW
Tel: 08456 521 528

Job and volunteer applicants and current and former employees

If you apply to work at BOS-UK, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside BOS-UK- for example, if we need a reference or plan to use an external supplier to run background checks - we will make sure we tell you beforehand, unless we are required to disclose this information by law.

If you are unsuccessful in your job application, we will hold your personal information for 6 months after we've finished recruiting for the post you applied for. After this date we will destroy or delete your information.

If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment. We may store banking information on our systems for the purpose of making salary payments.

Once you stop working for us, we will keep this file according to legal requirements and our record retention guidelines.

You can contact us to find out more about this.

If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.